Complaint Policy
Complaint Policy
TMP Universal Journal of Advances in Pharmaceutical Sciences is committed to maintaining the highest standards of academic integrity, quality, and transparency in the publishing process. We value feedback from our authors, reviewers, readers, and other stakeholders and have established a clear process for addressing complaints in a fair, transparent, and timely manner.
Types of Complaints
We welcome complaints on a range of issues, including but not limited to:
- Peer Review Process: Concerns related to the fairness, timeliness, or quality of the peer review process.
- Ethical Concerns: Allegations of plagiarism, duplicate publication, or any other form of scientific misconduct.
- Authorship Issues: Disputes regarding authorship or contributorship.
- Publication Process: Delays, technical issues, or dissatisfaction with the overall publication process.
- Editorial Decisions: Concerns regarding decisions made by the editorial board, including manuscript rejection or acceptance.
- General Feedback: Suggestions for improvement or any other non-urgent concerns.
Complaint Submission Procedure
To submit a complaint, please follow these steps:
- Email the Editorial Team: Complaints should be directed to the editorial team at ujpseditor@gmail.com. Please provide a detailed description of your complaint, including any relevant documents or evidence to support your case.
- Complaint Format: Your complaint should include the following details:
- A brief description of the issue.
- Specific details or instances related to the complaint.
- Any supporting documents or evidence.
- Your contact information and relationship to the journal (author, reviewer, reader, etc.).
- Acknowledge Receipt: Upon receiving your complaint, the editorial team will acknowledge receipt within 5 business days.
- Initial Review: The editorial board will review the complaint and assess its validity. If the complaint is found to be serious, it will be escalated to the appropriate committee for further investigation.
Investigation Process
- The editorial team will review all complaints carefully, gathering any relevant information from the concerned parties. If necessary, the editorial board will communicate with the individuals involved to resolve the issue.
- If the complaint pertains to a peer review process, the editorial team may involve the reviewers in the investigation.
- In cases of ethical misconduct (such as plagiarism or data falsification), the journal will follow the guidelines set by the Committee on Publication Ethics (COPE), which may involve notifying the relevant institutions or organizations.
Resolution of Complaints
- Minor Complaints: For less serious issues, the editorial team will address the complaint directly with the concerned parties, ensuring that any misunderstandings are clarified and resolved.
- Major Complaints: In cases of serious misconduct or unresolved disputes, the journal may:
- Issue a formal apology to the concerned party.
- Correct any errors or misrepresentations in published articles.
- Retract articles if the issue is related to ethical misconduct.
- Take further action in accordance with COPE guidelines, which may include reporting the issue to the relevant institutions or authorities.
We are committed to resolving all complaints in a fair and transparent manner. We strive to uphold the integrity of the journal and maintain the trust of our authors, reviewers, and readers.
Confidentiality
All complaints will be handled in strict confidence. The identities of those filing complaints, as well as the details of the investigation, will not be disclosed to anyone outside the editorial team or those directly involved in resolving the issue.
Appeals Process
If the complainant is not satisfied with the resolution of the complaint, they may appeal the decision by submitting a formal appeal to the editorial board. The appeal will be reviewed by a different set of editorial members who were not involved in the initial decision.
